Refund & Return Policy

At VAPS.AE, customer satisfaction is important to us. We strive to provide authentic disposable vape devices, JUUL vape products, pod systems, nicotine salt, vape juice, and premium accessories to customers across Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah, Umm Al Quwain, and all UAE locations.

Please read our refund and return policy carefully before placing an order.

Eligible Cases for Return or Replacement

We may offer return, replacement, or refund support in the following situations:

• Wrong product delivered
• Damaged product received during delivery
• Manufacturer defect on unused product
• Missing item in the package

Customers must contact our support team within 24 hours of receiving the order with clear photos or videos for issue verification.

Non-Returnable Products

Due to hygiene, safety, and product sensitivity, certain vape items are not eligible for return once opened or used.

These include:

• Opened disposable vape devices
• Opened JUUL Vape Collection products
• Used Pod System Vape Collection devices
• Opened nicotine salt or e-liquid bottles
• Used coils, cartridges, or pods

We only accept return or replacement requests for products that remain unused and in original condition unless there is a verified delivery or manufacturing issue.

Disposable Vape Product Policy

For customers ordering from our Disposable Vape Collection, please note that disposable vape devices are sealed consumable items.

Minor flavor preference dissatisfaction or normal puff count variations are not considered manufacturing defects. However, if a disposable vape arrives physically damaged or non-functional, customers should report it immediately upon receiving the package.

Refund Process

Approved refunds or replacements are processed only after our team verifies the issue. Depending on the situation, we may provide:

• Product replacement
• Store credit
• Partial refund
• Full refund in valid cases

Refund timing may vary depending on payment method and order verification.

Customer Responsibility

Customers in Dubai Marina, JVC, JLT, Business Bay, Sharjah Al Nahda, Ajman Corniche, Abu Dhabi Khalifa City, Al Ain, Ras Al Khaimah, Fujairah, and all UAE areas are advised to inspect their order upon delivery.

Please ensure the product packaging is sealed and correct before use. Once vape products are used, returns may not be accepted except in clearly verifiable manufacturing defect cases.

Why Shop With Confidence at VAPS.AE

At VAPS.AE, we work hard to provide premium vape products and dependable customer care so adult customers can buy vape online in UAE with confidence.